Last Updated: July 2026
Welcome to GOMAYA ORGANICS
At GOMAYA ORGANICS, customer satisfaction is our priority. We take great care in preparing, packaging, and delivering our natural cow dung-based products. If you experience any issue with your order, we are here to help.
Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
You may request a return only if:
- You receive a damaged product.
- You receive the wrong product.
- The product is missing from your order.
- The product arrives in a defective condition.
To be eligible for a return:
- You must contact us within 48 hours of delivery.
- The product must be unused and in its original packaging.
- You must provide clear photos or videos showing the issue.
- Proof of purchase (Order Number or Invoice) is required.
Non-Returnable Items
Due to the natural and handmade nature of our products, we do not accept returns for:
- Products that have been used.
- Products damaged due to improper handling or storage.
- Orders where the customer changes their mind after delivery.
- Products with slight natural variations in color, texture, shape, or fragrance.
- Sale, clearance, or promotional items (unless damaged or incorrect).
These natural variations are a normal characteristic of handmade and eco-friendly products and are not considered defects.
Refunds
Once your return request is received and approved:
- Your refund will be processed to the original payment method.
- Refunds are typically completed within 5–7 business days after approval.
- Depending on your bank or payment provider, the amount may take additional time to appear in your account.
If your order was placed using Cash on Delivery (COD), we may request your bank account details to process the refund.
Replacement Policy
Instead of a refund, we may offer:
- A free replacement product.
- A replacement for the damaged or incorrect item.
- Store credit, where applicable.
The resolution offered will depend on the nature of the issue.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Take clear photos of the product and packaging.
- Contact us within 48 hours of delivery.
- Share your Order Number, photos, and a brief description of the issue.
Our support team will review your request and respond as quickly as possible.
Cancellation Before Shipment
Orders may be cancelled before they are shipped.
If your order has already been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.
Shipping Charges
- Original shipping charges (if any) are generally non-refundable.
- If the return is due to our mistake (wrong, damaged, or defective product), we will bear the applicable return or replacement shipping cost.
Return Approval
All return requests are subject to verification.
GOMAYA ORGANICS reserves the right to approve or reject any return request if it does not meet the conditions stated in this policy.
Contact Us
For return or refund assistance, please contact us:
GOMAYA ORGANICS
📧 Email: support@gomayaorganics.com
📞 Phone: +91-7465805943
🌐 Website: www.sachitya.shop
Our Commitment
At GOMAYA ORGANICS, every product is crafted with care, inspired by tradition, and made with respect for nature.
We are committed to providing high-quality, eco-friendly products and ensuring that every customer enjoys a safe, fair, and transparent shopping experience.
